Babu Hostel Privacy Policy — Your Data, Our Responsibility

Introduction

Welcome to Babu Hostel. We believe that respect for user privacy is the cornerstone of a trustworthy online betting platform. This Privacy Policy explains how Babu Hostel collects, uses, stores, and protects your personal information.

This policy applies to Babu Hostel's website (babuhostel.com), mobile app, and all associated services. By using our services, you are considered to have agreed to this privacy policy. We encourage you to read it carefully in full.

Babu Hostel's Privacy Policy is built in compliance with applicable Bangladeshi law and international data protection standards. We only collect information that is genuinely necessary to provide our services — nothing more.

What information we collect

Babu Hostel only collects information that is necessary. Below is a full breakdown of what we collect and how.

Information collected at registration:

• Full name (Bengali or English)
• Mobile number
• Email address
• Date of birth (for age verification)
• Password (stored in encrypted form)

Information collected during KYC verification:

• Copy of National ID (NID) or passport
• Selfie or liveness check photo
• Proof of address (where applicable)

Information collected automatically while using the service:

• IP address & device information
• Browser type & version
• Usage time & session data
• Betting history & transaction records
• Information via Cookies & Tracking Pixels

How We Use Your Information

Babu Hostel uses the information it collects only for specific, legitimate purposes. Below is a complete list of how we use your data.

• Account Management: For registration, login, password recovery, and profile updates.
• Service delivery: For betting, lottery, games, and payment processing.
• Identity Verification: To complete the KYC process and ensure financial security.
• Customer support: To address your complaints, questions, or issues.
• Security & fraud prevention: To detect and prevent suspicious activity.
• Responsible Gaming: To detect unusual betting behavior and provide appropriate assistance.
• Marketing (optional): To keep you informed of relevant offers and promotions, with your consent.
• Legal obligation: For record-keeping and reporting in accordance with applicable law.

Data sharing & disclosure

Babu Hostel does not generally share your personal information with third parties. However, limited disclosure may occur in the specific circumstances outlined below.

• Payment Providers: Payment gateways such as bKash, Nagad, and Rocket receive only the minimum information needed to process transactions.
• Technology Partners: Those who assist in operating our platform (hosting, security) work under contractual confidentiality agreements.
• Legal obligations: To comply with court orders, government investigations, or regulatory authority requirements.
• Fraud Prevention: With relevant authorities to prevent money laundering or cyber fraud.
• Business Restructuring: In the event of a company merger or acquisition, the new owner will be bound by this same policy.

Before sharing data with any third party, we ensure they maintain appropriate data protection measures and are bound by contractual confidentiality obligations.

Cookie Policy

Babu Hostel uses several types of cookies across its website and app. Cookies are small text files stored on your device that help improve your experience.

You can delete or disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain features of the site.

Data Retention Period

Babu Hostel does not retain your data indefinitely. A specific retention period is defined for each type of information.

• Account information: For the duration of the active account and 5 years after closure.
• Transaction Records: Up to 7 years, as required by legal obligations.
• KYC documents: Up to 5 years, as required by regulatory obligations.
• Cookie data: Varies by type, from session-based up to 1 year.
• Communication Records: Support tickets and emails retained for up to 3 years.

Once the retention period expires, data is securely deleted or anonymized. You may request account deletion at any time, though data subject to legal obligations will be retained for the required period.

Security measures

Babu Hostel follows industry-leading security practices to protect your data. Key features of our security infrastructure include:

• SSL/TLS Encryption: 256-bit encryption is applied to all data transmissions.
• Password hashing: Your password is never stored in plain text — we use bcrypt hashing technology.
• Firewall & IDS: Active monitoring systems to prevent unauthorized access and attacks.
• Two-Factor Authentication (2FA): OTP-based verification for an extra layer of account security.
• Regular security audits: Regular security audits conducted by third parties.
• Data Backup: Regular backups are maintained to prevent any loss of data.

Children's Privacy

Babu Hostel strictly does not collect information from or provide services to anyone under the age of 18. Date of birth is verified at registration, and no one under 18 is permitted to create an account.

If any minor's information has been collected inadvertently, the relevant account will be closed and the data deleted as soon as this comes to our attention. If a parent or guardian believes their child's information is held by us, please contact support@babuhostel.com immediately.

How to exercise your privacy rights

Under Babu Hostel's privacy policy, you have the following rights, which you may exercise at any time.

• Right to access: You may request to see what information Babu Hostel holds about you.
• Right to rectification: You may request corrections to any inaccurate or outdated information.
• Right to erasure: After closing your account, you may request deletion of your data (except where retention is required by law).
• Right to restrict processing: You may request that we limit how your information is used for specific purposes.
• Opt out of marketing: You can unsubscribe from promotional emails or SMS at any time.
• Data portability: You may request your information in a structured, portable format.

To exercise these rights, email us at support@babuhostel.com. We will respond to your request within 30 business days.

Changes to the Privacy Policy

Babu Hostel may update this Privacy Policy from time to time. Changes may be necessary due to regulatory updates, the addition of new services, or technological improvements.

For any significant changes, we will:

• We will send a summary of the changes to your registered email.
• We will display a notification in the app or on the website.
• We will update the "Last Updated" date at the top of the page.

Continued use of our services after any changes takes effect will be considered your acceptance of the updated policy. For significant changes, your consent will be sought again.

Contact us

If you have any questions, concerns, or complaints about our privacy policy, our dedicated team is always ready to help.

Our privacy team will review your request and work to resolve it promptly.